For subscription status, client imports, international routes, payments, and refunds, submit a ticket through the user panel. Tickets are handled in submission order; complex connection issues may require additional troubleshooting details.
Different channels suit different issues. For account, order, or connection records, tickets preserve the full context and make it easier to provide additional details later.
Use tickets for subscription activation, plan upgrades, payment status, client imports, route connections, and refund requests. After submitting, check progress in the user panel and add details such as error messages, platform, and selected region.
Tickets are handled in submission order, with no guaranteed response time. For route troubleshooting, response time depends on whether the issue details are complete and whether further verification is needed.
Open TicketsNo publicly verifiable email address is currently available. For account, subscription, payment, and refund matters, use a user panel ticket directly to avoid sending information to an unconfirmed address.
If an email channel is published later, it will be suitable for general questions and non-urgent matters. Specific account issues should still be handled through tickets.
No publicly verifiable Telegram contact channel is currently available. For route outages, client connections, or subscription configuration issues, submit a ticket so all relevant details can be tracked in one record.
Use the channels published on this site and never send a password or complete subscription link to an unconfirmed account.
Clearly describe your environment and what happened to reduce back-and-forth questions. Submit only the information needed for troubleshooting, and never send a password or publicly share a subscription link.
Include your platform, the error message shown by the client, the selected country or region, and the approximate time the issue occurred. If switching to another route produces a different result, mention that too. Bibi VPN supports Windows, macOS, iOS, Android, and Linux across 90+ countries and 200+ routes.
State your current plan, describe any traffic display or reset issue, and note whether you upgraded during the billing period. Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated based on the remaining days. Traffic packages remain available until used and never expire.
Supported payment methods include Alipay, WeChat Pay, and USDT. For payment issues, mention the selected method, order status, and on-page message, but never send your payment password. Refund requests follow the 7-day no-questions-asked refund policy; submit them through a ticket to keep a record.